Privacy policy

ESE AFRICA – Protection of your Personal Data

At ESE AFRICA (Engineering Safety Environment), we attach paramount importance to the protection of your personal data and respect for your privacy. The purpose of this privacy policy is to inform you in a clear and transparent manner about how we collect, use, store and protect your personal information when you interact with our company, whether through our website, our electronic communications or in the course of our business relationships.

1. Identity of the Data Controller

The person responsible for processing personal data is:

For any questions relating to the protection of your personal data or to exercise your rights, you can contact us using the contact details above.

2. Personal Data Collected

As part of our activities, we collect different categories of personal data about you:

  • Identification data: name, first name, position, company name of your company, telephone number, professional and personal email address, postal address.
  • Professional data: sector of activity, size of the company, nature of the projects, specific needs in terms of water treatment, hydraulics, sanitation or construction.
  • Connection data: IP address, browser type, pages viewed on our website, date and time of connection, browsing data.
  • Communication data: history of our exchanges (emails, letters, teleonic calls), content of your quote requests, questions asked via our contact form.
  • Contractual data: information relating to projects carried out, quotes, invoices, purchase orders, contracts, technical reports, studies carried out.

We undertake to only collect the data strictly necessary to carry out our missions and to manage our commercial relationship with you.

3. Purposes and Legal Basis of Processing

Your personal data is collected and processed for the following purposes:

  • Management of contact and quote requests: When you contact us via our online form, by email or by telephone, we use your data to process your request, provide you with the requested information and establish a personalized quote. Legal basis: pre-contractual measures taken at your request.
  • Execution of contracts: We process your data to carry out the agreed services (studies, design, project implementation, training, audits, maintenance), manage invoicing and administrative monitoring. Legal basis: execution of the contract.
  • Customer relationship management: We use your data to monitor our projects, answer your questions, manage any complaints and improve the quality of our services. Legal basis: legitimate interest and performance of the contract.
  • Commercial prospecting: With your consent or as part of our legitimate interest, we may send you information about our services, our news, our innovations and our commercial offers. Legal basis: consent or legitimate interest.
  • Compliance with our legal obligations: We retain certain data to comply with our legal, tax and accounting obligations. Legal basis: legal obligation.
  • Improving our website: We analyze browsing data to improve the user experience and optimize the content of our site. Legal basis: legitimate interest.
  • Constitution and management of a customer and prospect file: We maintain a database of our customers and prospects to facilitate the management of our commercial activity. Legal basis: legitimate interest.

4. Data Recipients

Your personal data is intended primarily for the internal services of ESE AFRICA which need it to accomplish their missions (sales service, technical service, administrative and financial service, management).

In certain cases, we may share your data with third parties, only to the extent necessary to carry out our missions:

  • Subcontractors and service providers: IT solution providers (hosting, maintenance), payment service providers, external technical experts, analysis laboratories, transport and logistics companies. These service providers act only on our instructions and are bound by confidentiality obligations.
  • Business partners: As part of joint projects and only with your prior agreement, we may share certain information with our partners.
  • Public authorities: We may communicate your data to the competent authorities when required by law (tax administrations, judicial authorities, control bodies).

We never sell your personal data to third parties for marketing purposes and we ensure that all our partners respect high standards of data protection.

5. Data Transfer Outside Ivory Coast

As part of our activity, some of your data may be transferred to countries outside Côte d'Ivoire, particularly when we use international IT service providers (hosting of our website, professional messaging solutions, management tools).

When such transfers take place, we ensure that appropriate safeguards are put in place to protect your data in accordance with international standards for the protection of personal data. These guarantees may include standard contractual clauses approved by data protection authorities, or the use of certified service providers.

6. Data Retention Period

We keep your personal data only for the period necessary for the purposes for which they were collected, in compliance with applicable legal obligations:

  • Prospect data: 3 years from the last contact or your last expression of interest.
  • Customer data: For the entire duration of the contractual relationship, then archived for the applicable legal periods (generally 10 years for accounting and tax documents in accordance with legal obligations in Côte d'Ivoire).
  • Browsing data: 13 months maximum in accordance with the recommendations of the data protection authorities.
  • Data linked to technical projects: Kept for the entire lifespan of the works to ensure maintenance and technical monitoring, within the limit of 30 years.

At the end of these periods, your data is either permanently deleted or irreversibly anonymized.

7. Data Security

The security of your personal data is an absolute priority for ESE AFRICA. We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure or destruction:

  • Technical measures: Encryption of sensitive data, securing our servers and our computer network, firewalls and intrusion detection systems, regular and secure backups, access control with strong authentication.
  • Organizational measures: Access to data strictly limited to authorized persons within the framework of their functions, awareness and training of our employees in data protection, internal IT security policies, confidentiality clauses in employment contracts.
  • Incident management: In the event of a data breach likely to present a risk to your rights and freedoms, we undertake to inform you as soon as possible and to implement all necessary measures to limit the consequences of this violation.

Despite our best efforts, no data transmission over the Internet can be guaranteed to be completely secure. We therefore encourage you to take your own security measures (robust passwords, updating your software, vigilance against phishing attempts).

8. Your Rights

In accordance with applicable laws regarding the protection of personal data, you have the following rights:

  • Right of access: You have the right to obtain confirmation whether or not we are processing your personal data and, where applicable, to access this data and obtain information on the processing carried out.
  • Right of rectification: You can request the rectification of your personal data when they are inaccurate or incomplete.
  • Right to erasure (“right to be forgotten”): You can request the erasure of your personal data in certain circumstances (data collected illegally, withdrawal of your consent, opposition to processing, data no longer useful).
  • Right to limitation of processing: You can request the limitation of the processing of your data in certain cases (contestation of the accuracy of the data, unlawful processing, data necessary for the establishment of a right).
  • Right to portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit them to another controller.
  • Right to object: You may object at any time to the processing of your personal data for reasons relating to your particular situation, in particular when the processing is based on our legitimate interest. You also have an absolute right to object to the processing of your data for commercial prospecting purposes.
  • Right to withdraw your consent: When the processing is based on your consent, you can withdraw it at any time. This withdrawal does not call into question the lawfulness of the processing carried out before the withdrawal.
  • Right to define post-mortem directives: You can define directives relating to the fate of your personal data after your death.

To exercise one of these rights, simply send us a request by email to infos@ese-africa.com or by post to our address, attaching a copy of an identity document. We undertake to respond to you within one month of receiving your request. This period may be extended by two months taking into account the complexity of the request.

Right to complain: If you believe that we are not complying with our obligations regarding the protection of personal data, you have the right to lodge a complaint with the competent supervisory authority in Côte d'Ivoire: the Telecommunications/ICT Regulatory Authority of Côte d'Ivoire (ARTCI).

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze the use of our site.

What are cookies? A cookie is a small text file placed on your terminal (computer, smartphone, tablet) when visiting a website. It allows you to recognize your browser and store certain information.

Types of cookies used:

  • Strictly necessary cookies: These cookies are essential for the operation of the site and cannot be deactivated. In particular, they make it possible to manage navigation and access to secure areas.
  • Cookies analytiques : Ces cookies nous permettent de mesurer l’audience de notre site, d’identifier les pages les plus consultées et d’améliorer la performance et l’ergonomie du site. Les données collectées sont anonymisées.
  • Personalization cookies: These cookies allow us to remember your preferences (language, region) to offer you a personalized experience.
  • Cookie management: You can choose to deactivate cookies at any time via your browser settings. However, disabling certain cookies may affect the optimal functioning of our site. Most browsers accept cookies by default, but you can modify your browser settings to refuse cookies or to notify you when a cookie is placed.

10. Modification of the Privacy Policy

ESE AFRICA reserves the right to modify this confidentiality policy at any time to reflect changes in our practices, our organization or applicable regulations. Any substantial modification will be brought to your attention by notification on our website or by email if we have your address.

We encourage you to check this page regularly for any changes. The date of last update is indicated at the bottom of this document.

11. Consentement

En utilisant notre site web, en nous contactant ou en faisant appel à nos services, vous reconnaissez avoir pris connaissance de la présente politique de confidentialité et vous consentez au traitement de vos données personnelles dans les conditions décrites ci-dessus.

Pour les traitements nécessitant un consentement spécifique (prospection commerciale par exemple), nous recueillons votre consentement de manière explicite via une case à cocher non pré-cochée ou tout autre mécanisme approprié.

12. Protection of Minors’ Data

Our services are aimed at professionals and businesses. We do not knowingly collect personal data from persons under the age of 18. If you are a parent or legal guardian and you discover that your child has provided us with personal data without your consent, please contact us so that we can delete this information.

13. Links to Third Party Sites

Our website may contain links to third party websites (partners, suppliers, social networks). ESE AFRICA is not responsible for the privacy practices of these third party sites. We encourage you to read the privacy policies of each site you visit.

14. Contact and Questions

If you have any questions regarding this privacy policy or our practices regarding the protection of personal data, do not hesitate to contact us:

  • E-mail : infos@ese-africa.com
  • Phone : +225 27 22 26 63 28 / +225 07 02 88 03 44 / +225 07 07 17 06 14
  • Postal address: ESE AFRICA, Abidjan, Ivory Coast

Our team will be happy to answer your questions and provide you with any necessary clarifications regarding the processing of your personal data.

15. ESE AFRICA Commitment

ESE AFRICA is committed to:

  • Process your personal data lawfully, fairly and transparently.
  • Collect your data for specific, explicit and legitimate purposes.
  • Collect only data that is adequate, relevant and limited to what is necessary.
  • Keep your data accurate and up to date.
  • Keep your data only for as long as necessary.
  • Ensure the security, integrity and confidentiality of your data.
  • Respect your rights and facilitate their exercise.

The trust you place in us is precious. We do everything we can to deserve it by protecting your personal data with the greatest care.

Date of last update: December 2024
ESE AFRICA – Engineering Safety Environment
Your partner for a sustainable and responsible transition